تحلیل تأثیر خصومت مصرف کننده بر تصمیمات خرید

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت بازرگانی ـ گرایش بازاریابی، دانشگاه آزاد اسلامی واحد همدان، ایران

2 کارشناس‎ارشد مدیریت اجرایی، دانشکدۀ علوم اقتصادی و اداری، دانشگاه مازندران، بابلسر، ایران

3 استادیار مدیریت کارآفرینی، دانشکدۀ علوم اجتماعی دانشگاه رازی، کرمانشاه، ایران

چکیده

خصومت مصرف‌کننده یکی از عوامل محدودکنندة جهانی­سازی بازارهاست و تأثیرات آن بر تصمیمات خرید، از مهم­ترین مباحث حوزة بازاریابی و رفتار مصرف­کننده محسوب می‎شود که نسبت به سایر مفاهیم این حوزه کمتر مطالعه شده است. هدف پژوهش حاضر بررسی تأثیر خصومت مصرف­کننده بر تصمیمات خرید است. این تحقیق از نظر هدف کاربردی و از لحاظ روش، توصیفی پیمایشی است. جامعة آماری آن شامل 1277 نفر از دانشجویان دورة کارشناسی ارشد رشتۀ مدیریت بازرگانی دانشگاه آزاد اسلامی واحد کرمانشاه است و حجم نمونه بر اساس جدول مورگان 297 نفر به‎دست آمد. نمونه‎گیری به روش تصادفی ساده انجام گرفت. ابزار گردآوری داده­ها پرسش­نامۀ محقق‎ساخته است. تحلیل­های آماری به‎کمک نرم­افزارهای SPSS و AMOS انجام گرفت. یافته­ها حاکی از آن است که خصومت عمومی اثر مستقیم و معناداری بر تصمیمات خرید می‎گذارد؛ خصومت اقتصادی دارای اثر غیرمستقیم معنادار و با میانجی­گری کامل درگیری ذهنی خرید روی تصمیمات خرید است و خصومت قومی نژادی نیز با میانجی­گری جزئی درگیری ذهنی خرید اثر مستقیم و غیرمستقیم معناداری روی تصمیمات خرید دارد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Analysis of the impact of consumer animosity on purchase decisions

نویسندگان [English]

  • Faezeh Abbasi 1
  • Milad Moradi Dizgarani 2
  • Mahdi Hosseinpor 3
1
2
3
چکیده [English]

Consumer animosity, as one of the limiting factors in the globalization of the markets, and its effects on purchasing decisions, is one of the most important issues in the field of marketing and consumer behavior which has been the subject of few research studies. This study aims to study the effects of consumer animosity on purchase decisions. This study is an applied one according to the purpose and it is a descriptive survey according to the method. The population of this study was 1277 of MS students in business management at Islamic Azad University of Kermanshah. The sample of the study was 297 based on Morgan’s table. The sampling procedure was simple-random sampling and a researcher made questionnaire was utilized to collect the data. The statistical analyses were run by SPSS and AMOS. The results of the study reveal that general animosity has a direct, significant effect on purchase decisions; economical animosity has an indirect, significant effect on purchase decisions with complete mediation of Purchase Involvement and ethnic animosity has both direct and indirect significant effects on Purchase decisions with partial mediation of Purchase Involvement.

کلیدواژه‌ها [English]

  • Consumer animosity
  • purchase decisions
  • Purchase Involvement
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